Privacy and Cookies Policy
When you use the EN website to browse or for online shopping, EN collects the details provided by you together with the information EN learns about you from your use of EN’s Products or Services and the transactions you undertake when visiting EN’s stores, such as:
Basic Personal Details
When you create an online profile or shop online, EN may ask you for basic personal details including:
- your name and surname;
- your email address;
- your mobile number;
- your identity number; and
- your date of birth; and
- your business details if you register as a business
No credit card information is stored on EN’s servers in the form of cookies. EN uses secure and reputable payment processors. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, EN follows all requirements and implement additional generally accepted industry standards. On occasion, EN may ask you to voluntarily provide additional information, for example:
- Your opinion of EN’s Products and Services through feedback or Product reviews
- Your communication preferences, including newsletters.
EN may collect additional information arising from your participation in promotions, events or competitions offered by us and information you provide when giving us feedback or completing forms. EN makes use of various data enhancement services to ensure that customer data is as accurate as possible. EN also recruits new customers through collaborative campaigns.
Cookies are small text files that are stored on your computer by your browser when you visit a website. You can find out more about cookies by visiting allaboutcookies.org.
Use of your Information
EN uses customer information to personalise its service and make communications more relevant to individual customers via mail, email, telephone, fax or in person. This includes direct marketing activities like promotional offers, news and information about Products and Services that EN thinks will be of interest to customers. EN also contacts customers to obtain feedback that will help improve its Products and Services and for operational reasons. Customers may occasionally also receive very carefully selected and relevant third-party communications done in conjunction with ourselves.
Different Types of Cookies
We use access cookies to identify subscribers and ensure access to subscription-only pages. You understand that you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third-Party Sites;
We use fraud prevention cookies to monitor and prevent suspicious activity and fraudulent traffic.
Functional cookies are used to provide basic functionalities when using EN’s Site, such as the possibility to set your preferences or to remember your previous delivery addresses and recipients.
We use these cookies to monitor Site performance. This allows us to provide EN’s visitors with a high-quality experience by quickly identifying and fixing any issues that arise. For example, EN might use performance cookies to track error messages, and to determine improvements to EN’s Sites.
We use advertising cookies for commercial, editorial and promotional purposes. With these cookies, your internet and surfing behaviour can be followed over various domains and websites. Advertising cookies are often placed by third parties.
Some cookies are associated with your account. Other cookies are not tied to your account but are set on a browser or device. There are two broad categories of cookies:
Persistent cookies remain on your device until deleted manually or automatically.
Session cookies remain on your device until you close your browser when they are automatically deleted.
Our authorised staff and specific third-party suppliers serving the direct marketing industry have access to the information for the purposes described above. Tasks of these third-party companies and individuals include database and storage management, payment processing, analytics and general improvements of the service. When EN cooperates with third parties and they process your personal data on EN’s behalf, EN makes sure your personal data will be handled with the same integrity and security.
EN is committed to protecting customer privacy and does not sell or disclose information to anyone for purposes other than as outlined above, unless legally obliged to do so. Customers are afforded the opportunity to easily opt out of any specific communication channel should they wish to.
The Promotion of Access to Information Act (PAIA) requires companies to publish a manual of all information held by them. A combined manual has been prepared which applies to all members of the EN group and can be accessed via www.expeditionnorth.co.za. The information officer can be contacted at firstname.lastname@example.org.